Returns & Exchanges
At Moore Wilsons, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship to Store
Affix the provided shipping label or address the package to our central distribution center and drop it off at any authorized courier location.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing