Frequently Asked Questions
Everything you need to know about shopping at Moore Wilsons.
What are your standard shipping times?
We typically process orders within 1-2 business days. Delivery usually takes 3-5 business days depending on your location and the selected shipping method.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the domestic region. We are working on expanding our logistics to support international orders in the near future.
How do I contact customer support?
You can reach our customer service team via the 'Contact Us' page on our website, or by emailing [email protected] for assistance with any inquiries.